Return & Exchange
Returns:
How do I return an item(s)?
We are here to offer you a smooth return process for your purchased item(s). Any order that has been shipped within UAE falls within a returnable category and is within the 7 days limit from the date of delivery, can be processed for return.
Please Note that the items must be unused, must not be broken or damaged and in its original package
Here are very simple steps that you can follow if you want to return item(s).
1. Items may be returned via our free home pick-up service.
2. Through this service, a courier will collect your parcel containing the items you wish to exchange or return.
3. Once your return request has been received, our team will contact you to arrange the pickup of the item(s).
4. The pickup will be arranged within 3 working days for UAE.
5. The item will be received and checked at our facility in the next 3 working days.
6. Refunds will be processed upon successful evaluation, which will be reflected in the customers' account in 7-10 days.
7. To make a return request reach out to us through chat or write to us on online@mapyr.com
Exchange:
At Stokke, we strive to ensure that every product meets the highest standards of quality. However, in the unlikely event that a product is defective or malfunctioning, we are committed to providing a hassle-free exchange process.
Eligibility for Exchange:
- The product must be defective or malfunctioning due to manufacturing issues
- Issues arising due to misuse, accidental damage, or wear and tear do not count as manufacturing defects
- Proof of purchase (receipt or order number) is required to initiate an exchange.
How to Request an Exchange:
- Contact our customer service team
- Provide details of the defect or malfunction, including photos or videos if possible.
- Once your request is reviewed and approved, instructions for the return will be provided.