Welcome to stokke.com (the “Site”).  This Terms of Use (this “ToU”) describes the terms and conditions applicable to your access and use of the Site and the web store (the “Web Store”) that sells Stokke products (the “Products”) made available through or in connection with the Site (collectively, the “Service”).   This ToU sets forth the terms and conditions under which Stokke (“Stokke,” “we,” “us,” or “our”) provides you access to the Site and the Service.

The provisions set forth herein do not limit any applicable statutory rights.

Stokke may amend this ToU at any time by posting the amended Terms of Use on the Site, and you agree that you will be bound by any changes to this ToU. For your convenience, the date of last revision is included at the top of this page. Stokke may make changes to the Site and/or the Service at any time. You understand that Stokke may discontinue or restrict your use of the Site and/or Service for any reason or no reason with or without notice.

YOUR USE OF THE SITE AND/OR THE SERVICE, OR BY CLICKING "I ACCEPT" IF PRESENTED WITH THIS TOU IN A CLICK-THROUGH FORMAT, SIGNIFIES THAT YOU AGREE TO THIS TOU AND CONSTITUTES YOUR BINDING ACCEPTANCE OF THIS TOU, INCLUDING ANY MODIFICATIONS THAT STOKKE MAKES FROM TIME TO TIME.

PRIVACY POLICY

By clicking "I ACCEPT" or using the Site or the Service, you represent that you have read and consent to our Privacy Policy in addition to this ToU. Stokke may revise the Privacy Policy at any time, and the new versions will be available on the Site. If at any point you do not agree to any portion of the Privacy Policy, you must immediately stop using the Site and/or Service.

TOU UPDATES

Stokke will revise this ToU as the Site and/or Service evolves. The next time you use the Service after such an update, you may be prompted to agree to or decline the revised ToU. You must agree to all revisions if you choose to continue using the Site and/or Service. By using the Site and/or Service, you agree to the then-current version of this ToU as posted on the Site. If at any point you do not agree to any portion of the then-current version of this ToU, you must immediately stop using the Site and/or Service.

TERMINATION OF SERVICE

Stokke reserves the right to deny service to any person at Stokke’s sole and absolute discretion. The Service is offered with the understanding that Stokke may terminate your access to the Service at any time, for any reason or no reason, including without limitation for any violation of this ToU. Stokke may stop offering and/or supporting the Service at any time.

ORDERS AND PAYMENT TERMS

After you place an order we will review the information you provided for validity by verifying your method of payment, billing and/or shipping address. Orders will not be accepted for delivery outside the country which is selected. We may contact you (via email or phone) if additional information is required to accept your order. Invalid order information will result in delays processing your order. For Product purchases, your receipt of an order confirmation does not constitute Stokke’s acceptance of your order. Without prior notification, Stokke maintains the right to limit the Product order quantity and the right to refuse to sell Products to any customer for any reason or no reason at all. Stokke reserves the right not to sell to resellers. If your order is cancelled, we will attempt to notify you using the e-mail address you have given us with the order. You will not be charged if your order is cancelled. If your payment method has already been charged for an order that is later cancelled, Stokke will issue you a refund.

Stokke does sell products through its Web Store for children, but only to adults, who can purchase with a credit card or other permitted payment method as described above. If you are under 18, you may use the Web Store only with involvement of a parent or guardian.

We accept various payment methods for Product purchases through our Web Store, including various credit cards and debit cards. We will bill your payment method when you place an order for a Product through the Service. Stokke will not fulfil any Product order without authorisation validation of your purchase from your payment method.

You acknowledge and agree that any offers made available through the Service are subject to change at any time and from time to time. Additionally, we have endeavoured to be as accurate as possible in describing and displaying the colours and other features of the Products made available for purchase through the Service; however, there is no warranty or guarantee that the colours, quality, product descriptions or other content of the Service is accurate, complete, reliable, current, or error-free.

We will ship the Products you purchase via the shipping method of our choice, on such other terms and conditions (such as applicable shipping and handling fees) that we may disclose to you at the time of your purchase. We do not guarantee the services of any shipping service and delivery dates and times are not guaranteed. During busy times, such as holiday periods, and periods of inclement weather, there can be additional processing and shipping delays. If there is a problem with a delivery, including, but not limited to, damage, loss or late delivery, you agree to hold shipping service liable and to contact Stokke Consumer Support to resolve the issue. You agree not hold Stokke liable for any shipping issues. Most package carriers have a short time frame in which to initiate claims. We recommend that you inspect your package for damage immediately upon arrival. If there is a problem, contact the delivery service immediately to resolve any problems. All merchandise is shipped F.O.B. from any place we designate the merchandise leave. At our discretion, we may choose to halt, or alter, the delivery of an order, even though it is in the hands of a delivery agent or shipping company. We may do this as a customer service or in cases where we suspect fraud. You agree to pay any additional charges that may arise due to circumstances in which we take this action.

Products purchased from Stokke.com are easily returned within 30 days of receipt of shipment in accordance with our Return Policy. These Products must be in new condition with original packaging and accessories. Products missing the serial number or UPC cannot be accepted; refunds will not be issued for such items.

Promotional and Bonus Items: All products (both defective and non-defective) must be returned in their original purchase condition, with the original packaging material, manuals and any other items or accessories provided by the manufacturer. If the purchase included a gift, or a promotional or bonus item, to qualify for a refund, any such items must also be returned.

After receiving your order, it can no longer be cancelled or modified. If you change your mind after the order has been placed, you can return it within 30 days for a refund.

RESTRICTIONS AND CONDITIONS OF USE

Use of Site and Service.

Stokke permits you to view and use a single copy of the Site solely for your personal, non-commercial use. You agree not to license, create derivative works from, transfer, sell or re-sell any information, content, or services obtained from the Site. Stokke reserves the right to add or remove information, content or Services from the Site at any time at its sole discretion.

No Violation of Laws.

You agree that you will not, in connection with your use of the Site or the Service, violate any applicable law or regulation. Without limiting the foregoing, you agree that you will not make available through the Site and/or Service any material or information that infringes any copyright, trademark, patent, trade secret, or other right of any party (including rights of privacy or publicity).

Links from the Site.

The Site may contain links to websites operated by other parties. Stokke provides these links to other websites as a convenience, and use of these websites is at your own risk. The linked websites are not under the control of Stokke, and Stokke is not responsible for the content available on the other websites. Such links do not imply Stokke’s endorsement of information or material on any other website and Stokke disclaims all liability with regard to your access to and use of such linked websites.

Links to the Site.

Unless otherwise set forth in a written agreement between you and Stokke, you must adhere to Stokke’s linking policy as follows: (i) the appearance, position and other aspects of the link may not be such as to damage or dilute the goodwill associated with Stokke’s and/or its licensors' names and trademarks, (ii) the appearance, position and other attributes of the link may not create the false appearance that your organization or entity is sponsored by, affiliated with, or associated with Stokke, (iii) when selected by a user, the link must display the Site on full-screen and not within a "frame" on the linking site, and (iv) Stokke reserves the right to revoke its consent to the link at any time and in its sole discretion.

SOCIAL NETWORKS

The Service includes features that operate in conjunction with certain third party social networking websites that you visit ("Social Network Features"). While your use of the Social Network Features is governed by this ToU, your access and use of third party social networking websites and the services provided through these websites is governed by the terms of service and other agreements posted on these websites. It is impossible for Stokke to determine in each case whether your use of the Social Network Features would cause you to violate or breach the terms of service and/or other agreements posted on these third party websites. You understand and acknowledge that your use of the Social Network Features may cause you to violate or breach the terms of service and other agreements posted on these third party websites which could result in the termination of your account and ability to access these third party websites and, in some cases, could give rise to liability for damages. YOU AGREE THAT YOU ALONE ARE RESPONSIBLE FOR YOUR USE OF THE SOCIAL NETWORK FEATURES AND THAT STOKKE WILL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR YOUR VIOLATION OR BREACH OF ANY TERMS OF SERVICE OR OTHER AGREEMENT THAT MAY RESULT FROM YOUR USE OF THE SOCIAL NETWORK FEATURES.

INTELLECTUAL PROPERTY

Trademarks.

Stokke is the trademark/service marks of Stokke. Unauthorized use of any Stokke trademark, service mark or logo may be a violation of federal and state trademark laws.

Copyright.

The Site and Service and the content made available through the Site and Service are protected by U.S. and international copyright laws. You may not use, modify, reproduce or distribute any of the content, or the design or layout of the Site or Service, or individual sections of the content, design or layout of the Site without Stokke’s express prior written permission.

Copyright Agent.

Stokke respects the intellectual property rights of others, and requires that the people who use the Site and the Service do the same. Stokke maintains a policy of termination in appropriate circumstances of users who use the Site and/or Service for repeat infringements. If you believe that your work has been copied in a way that constitutes copyright infringement, please forward the following information to the Copyright Agent, designated as such pursuant to the Digital Millennium Copyright Act, 17 U.S.C. § 512(c)(2), named below:

Your address, telephone number, and email address;

A description of the copyrighted work that you claim has been infringed;

A description of where the alleged infringing material is located;

A statement by you that you have a good faith belief that the disputed use is not authorized by you, the copyright owner, its agent, or the law;

An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; and

A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Copyright Agent: Legal Department, firmapost@stokke.com

SUBMITTED CONTENT

Stokke does not claim ownership of any materials you make available through the Site. At Stokke’s sole discretion, such materials may be included in the Service in whole or in part or in a modified form. With respect to such materials you submit or make available for inclusion on the Site, including without limitation the Postings (as defined below) you grant Stokke a perpetual, irrevocable, non-terminable, worldwide, royalty-free, fully paid-up and non-exclusive license to use, copy, distribute, publicly perform, display, modify, create derivative works, and sublicense such materials or any part of such materials. You hereby represent, warrant and covenant that any materials you provide do not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant the license specified in this Section 11. You also grant us the right, but not the obligation, to use your name, likeness, and identity in connection with your Postings. You also grant other users of the Site permission to access, use, record, reproduce, distribute, publicly display, publicly perform, and prepare derivative works of your Postings in any medium (whether now known or later developed). You voluntarily waive all moral rights you may have in your Postings. We do not guarantee any confidentiality with respect to any Postings that you may submit, upload, post or otherwise provide to the Site, and it is your responsibility to protect any rights that you may have in your Postings. Please also be aware that any personally identifiable information that you choose to include in your Postings for publication on the Site will not be protected. If Stokke has provided you with any free or discounted product or other item of value (other than sales and discounts available to the general public), you agree to disclose the value received in your Postings in compliance with Section 5 of the Federal Trade Commission Act.

DISCLAIMER OF WARRANTIES

THE SITE, PRODUCTS AND SERVICE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS FOR YOUR USE, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. STOKKE MAKES NO WARRANTY AS TO THE ACCURACY, COMPLETENESS OR RELIABILITY OF ANY CONTENT AVAILABLE THROUGH, OR THE PERFORMANCE OF, THE SITE OR THE SERVICE. YOU ARE RESPONSIBLE FOR VERIFYING ANY INFORMATION BEFORE RELYING ON IT. USE OF THE SITE AND/OR THE SERVICE IS AT YOUR SOLE RISK. STOKKE DOES NOT WARRANT THAT YOU WILL BE ABLE TO ACCESS OR USE THE SITE AND/OR SERVICE AT THE TIMES OR LOCATIONS OF YOUR CHOOSING; THAT THE SITE OR THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SITE OR THE SERVICE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Because some states or jurisdictions do not allow the disclaimer of implied warranties, the foregoing disclaimer may not apply to you.

LIMITATION OF LIABILITY; SOLE AND EXCLUSIVE REMEDY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STOKKE, ITS AFFILIATES, LICENSORS AND BUSINESS PARTNERS (COLLECTIVELY, THE "RELATED PARTIES") DISCLAIM ALL LIABILITY, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND FURTHER DISCLAIMS ALL LOSSES, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH ACCESS TO OR USE OF THE SITE, PRODUCTS AND/OR SERVICE, EVEN IF STOKKE AND/OR RELATED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, IN NO CASE SHALL THE LIABILITY OF STOKKE OR ANY OF THE RELATED PARTIES EXCEED THE LESSER OF (I) US$100.00 OR (II) THE AMOUNT YOU PAID US FOR USE OF THE SITE OR SERVICE DURING THE SIX (6) MONTHS PRIOR OT THE TIME THE CAUSE OF ACTION GIVING RISE TO THE LIABILITY AROSE.

STOKKE WILL NOT BE RESPONSIBLE OR LIABLE, UNDER ANY CIRCUMSTANCES, FOR ANY LOSS, LIABILITY, EXPENSES OR DAMAGES INCURRED IN CONNECTION WITH THE SERVICE OR THE PURCHASE OF PRODUCTS, TO THE EXTENT CAUSED BY OR RESULTING FROM (1) YOUR ACTS, DEFAULTS OR OMISSIONS; (2) YOUR VIOLATION OF ANY OF ANY TERM, CONDITION, REPRESENTATION OR WARRANTY CONTAINED IN THIS TOU; (3) YOUR FAILURE TO PROVIDE AN ACCURATE SHIPPING ADDRESS OR OTHER INFORMATION THAT YOU ARE ASKED TO PROVIDE IN CONNECTION WITH THE SALE OF THE PRODUCTS; (4) ACTS OR OMISSIONS OF THIRD PARTIES, INCLUDING THIRD PARTIES CONTRACTED BY STOKKE; OR (5) NONDELIVERY, MISDELIVERY OR LATE DELIVERY OF PRODUCTS OR PRODUCTS LOST OR DAMAGED IN SHIPMENT.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, the liability of Stokke and its affiliates shall be limited to the fullest extent permitted by law.

If this Agreement is also provided in a language other than English, the English version will be decisive, under all circumstances, in case of differences in interpretation. Specific provisions that apply to the country concerned and are not included in these English T&Cs will remain fully in force.

Location/Language

United Kingdom (English) Albania (English) Argentina (español) Armenia (English) Australia (English) Austria (Österreich/Deutsch) Azerbaijan (English) Belarus (English) Belarus (Беларусь/русский) Belgium (België/Nederlands) Belgium (Belgique/français) Bosnia and Herzegovina (English) Brazil (Brasil/português) Bulgaria (English) Canada (English) Chile (español) China (中国/简体中文) Colombia (español) Costa Rica (español) Croatia (English) Cyprus (English) Czech Republic (English) Denmark (Danmark/dansk) Egypt (English) Estonia (English) Finland (English) France (France/français) Georgia (English) Germany (Deutschland/Deutsch) Greece (English) Hong Kong (English) Hong Kong (香港/香港粵語) Hungary (English) Iceland (English) India (English) Iran (English) Ireland (English) Israel (English) Italy (Italia/italiano) Japan (日本/日本語) Kazakhstan (Казахстан/русский) Latvia (English) Lithuania (English) Luxembourg (Luxembourg/français) Luxembourg (Luxemburg/Deutsch) Malaysia (English) Mexico (México/español) Netherlands (Nederland/Nederlands) New Zealand (English) Norway (Norge/Norsk) Panama (Panamá/español) Peru (Perú/español) Poland (Polska/polski) Portugal (English) Puerto Rico (Puerto Rico/español) Qatar (English) Romania (English) Russia (Россия/русский) Serbia (English) Singapore (English) Slovakia (English) Slovenia (English) South Africa (English) South Korea (대한민국/한국어) Spain (España/español) Sweden (Sverige/svenska) Switzerland (Schweiz/Deutsch) Switzerland (Suisse/français) Switzerland (Svizzera/italiano) Taiwan (台湾/國語) Turkey (Türkiye/türk) Ukraine (Украина/русский) United Arab Emirates (English) United Kingdom (English) United States (English)

1. Introduction

Stokke AS and our subsidiaries worldwide (The Stokke Group), hereafter "Stokke" or "we", process personal data to be able to operate a worldwide business including to deliver you our products, provide you with information including marketing and to comply with legal consumer rights related to purchases with us. We mainly process personal data from customers, persons that show interests in our products including newsletter subscribers, users of our website and digital services, and professionals representing our partners and contractors.

Our Privacy Policy will provide you with more information on how we process personal data, why, legal matters related to personal data as well as your personal data rights.

We process your personal data in accordance with the applicable national personal data legislation, including the Norwegian personal data legislation and the EU GDPR.

2. The data controller for your personal data

Stokke AS, Norwegian company no. 970 983 325, https://www.stokke.com/GBR/en-gb/contact-us, is the Data Controller. We are subject to the EU GDPR as well as national personal data protection legislation in the countries we are established.

Stokke AS is the Data Controller for the entire Stokke Group (Stokke AS and its subsidiaries).

3. Purchases and requests for services with Stokke

We process personal data necessary for us to deliver the goods and services you request from us. Data categories are typically name, contact information such as email, phone number and postal address, purchase history, payment details, information related to your order, information related to your warranty registered with us, and all other information you provide us with relevant for purchases or the provisions of digital services such as website, apps, our online chat service and other digital and analogue communication with us. If you contact our customer service or otherwise contact us with an inquiry, we will process the personal data you provide to the extent necessary for processing, answering and logging your inquiry. Stokke may also send you a survey to ask you about your experience with us, for the purpose of improving the customer support we provide to you as our customer.

Legal basis is the performance of your orders and requests with us and the purpose is customer administration. The data is collected from you.

We retain your data for as long as necessary for the described purposes including for the fulfilment of your consumer rights and our responsibility related to this, application of any commercial guarantees that Stokke at any time may offer, as well as compliance with legal obligations such as bookkeeping acts, as well as for the provision of a good customer experience for repeat customers.

We normally do not process your credit card data as this is done by our payment provider.

4. Online account

If you choose to create an online account with us on our websites, we will process your username, contact information and IP address to enable you to log in and use the account and to make this service work as intended, as well as all information you choose to provide through your use of the account. This information can include children's birthdate and children's names if you choose to provide it in order to receive relevant tips and/or personalized discounts. We may also use cookies to make the service, including shopping basket, work. Legal basis for processing is the performance of contract and the purpose is the provision of services you ask for. The data is collected from you.

You can terminate your account by contacting our Customer Service team through the online form on stokke.com (https://www.stokke.com/GBR/en-gb/contact-us). Your personal data related to the account will be deleted upon account termination. This does not apply to your purchase history which will be retained for warranty and consumer protection purposes.

We will retain your personal data related to the account as long as the account is active.

Further, in limited cases, we might give you the opportunity to provide us with information on pregnancy due date if relevant for information on our products, relevant offers and your purchases. If you choose to provide us with such information in these limited cases, collection and use of this information will be based on your consent. You can withdraw your consent at any time.

5. Statistical use and limited personalization of our services

We collect statistical information from end-users' use of our websites for statistical and technical purposes though our use of analytics tool. In general, we aggregate and anonymize data as soon as data points are collected. We do this based on our legitimate interests which are statistics and our need for insights both concerning market and customer insights, but also for technical insight, and we have assessed that your personal data protection interests do not outweigh our legitimate interests. The data is collected from you.

We will also personalize your experience on our websites and through your use of the Stokke online account with us based on your purchase and interest history with us. The limited personalization will provide you with more relevant information in our digital channels. Legal basis is legitimate interests, purpose is customer experience and marketing and your personal data protection interests do not outweigh our legitimate interests. The data is collected from you.

6. Marketing purposes based on consent

Based on your consent, you can subscribe to Stokke's newsletter. For newsletters we will process name and email address as well as purchase history and information you have provided through the registration and use of your account including (if you have chosen to provide it) children's age, and interest you have shown in our products, such as through abandoned online shopping cart. You can withdraw your consent through the unsubscribe feature included in all emails from us. Our purpose is to provide personalized marketing.

If you have provided consent through our cookie consent solution on our web sites, we will process your data for marketing purposes through the use of commonly used marketing and social media technologies. Based on your consent we will collect and use data from your visit to our websites including location data to be able to reach you on social medias through cookies and pixel technology as well as customer list matching services and the use of online identifiers. We will also use your purchases and interest shown for our products to personalize ads on the internet. You can withdraw your cookie consent through the cookie consent solution on our website. The data is collected from you.

7. Cookies

We use information capsules (cookies) to improve user experience of our website. A cookie is a small text-based datafile stored in your equipment (your smartphone, computer or, for example, a tablet).

Outside the essential cookies, which must be placed for our online services to work, we use cookies based on your consent which can be given through our "cookie box" solution on our websites, and where detailed information of types of cookies, data collected and purpose, can be found. You will be presented with our "cookie box" the first time you visit our website, where you can choose what cookies you consent to.

You can withdraw or amend your consent to cookies at any time by using the link "Allow or block cookies" which you can find on the left side at the bottom of our website, where you can select or remove cookies. The cookies that are considered essential for the website`s function (the "necessary cookies"), cannot be removed.

Alternatively, if you do not wish our website to store cookies on your equipment at all, not even the essential cookies, you can turn off cookies in the settings of your web browser. However, this might lead to reduced functionality for your use of our websites. This can be done through your browser settings.

8. Other processing of personal data

We may process necessary personal data in relation to promotions, competitions and prize draws as part of our marketing. Specific terms and specific information on data processing will be made available for you in such case. Normally legal basis will be the agreement with you on participation and purpose will be the provision of the service and marketing.

We may process necessary personal data in relation to reviews of our products that you provide us on a voluntary basis. The purpose is to offer product reviews and verify review authenticity with legal basis in our legitimate interests in providing product reviews and ensuring compliance with the EU Omnibus Directive, also known as the Enforcement and Modernization Directive 2019/2161, in addition to applicable marketing legislation. Reviews can be given either through an email link after purchase of our products, or be published directly on our website through our provider which also includes processing of your email address. When you publish directly on our website, our provider may process your IP address to perform fraud detection to make sure our marketing meets the requirements of the EU Omnibus Directive and applicable marketing legislation.

Occasionally Stokke will conduct market research including product development research. We will use specific terms and information for market research, and personal data processed will be based on consent and agreements with participants. We may also process necessary personal data in relation to idea submissions on the Stokke innovation platform.

We will also in the course of our obligation to protect personal data as well as for general information security purposes, process personal data, for example through logging or monitoring of digital services.

9. Legal obligations

Stokke is subject to national and EEA legislations that may impose us to process and even export personal data. Examples are export to tax authorities or the police or to retain personal data based on bookkeeping legislation. In additional we might also be obliged to export personal data due to a valid court order and/or as evidence in court proceedings or according to valid orders from national public supervisory authorities. We will not export personal data to any public body unless we agree that valid legal reasons for export are present.

Processing of personal data relating to our suppliers, business customers and business contacts

We process personal data on persons acting for professional parties such as our suppliers, consultants, partners and professionals, and to the extent necessary for business cooperation and the enforcement of contracts. Data categories are typically name, position and contact information.

10. Export of personal data. Collection of personal data from other sources.

We do not export your personal data to third parties with the exception of the rare occasions we are legally obliged to do so. Data related to payment in relation to online purchases is not exported as our payment provider will collect this data directly from you.

11. Personal data security

We protect personal data though technical and organizations measures, and subject to our internal information security policies which inter alia includes restricted access based on position for our personnel and the use of encryption in transit and rest. We also ensure our employees are subject to regular privacy and security training.

12. Your rights

Under the EU GDPR you have the right to gain access to your information with us, and to correct or request deletion of your personal data. You are further entitled to request limited processing, to raise objections to processing and to request data portability.

You can contact us via the contact form on www.stokke.com(https://www.stokke.com/GBR/en-gb/contact-us) for inquires related to your rights: We will process such requests as soon as we can, and usually no later than within 30 days.

We may ask you to confirm your identity or provide further information before we allow access, deletion or correction. This is done to ensure that we only provide access, rectification and deletion to your personal information to you - and not to anyone claiming to be you.

13. Data Protection Officer and contact point

The Stokke Group (Stokke AS and its subsidiaries) have assigned a Data Protection Officer (DPO), which is DPO for all our companies worldwide. The DPO is our contact point with the regulators, including with Datatilsynet in Norway as Stokke has its main establishment in Norway.

The DPO's task is to provide our companies, our data processors and our employees advice and guidance on the interpretation an application of personal data regulations including the GDPR as well as our processing of personal data as well as to monitor our compliance with personal data protection regulations and our internal guidelines.

The DPO will also supervise our processing of requests concerning your rights as well as supervise Stokke's answers to questions concerning personal data protection.

If you believe that we process your personal data outside our Privacy Policy, other information you have received from the Stokke Group or in breach with applicable personal data legislation, you are entitled to contact us and our DPO through our contact form: https://www.stokke.com/GBR/en-gb/contact-us.

As an alternative, you have the right to complain to your local Data Protection Agency in an EEA country, and where the contact details for your national regulator can be found here: https://edpb.europa.eu/about-edpb/about-edpb/members_en.

14. Use of data processors. Third country transfers.

To be able to deliver our online services as well as our goods, we use different subcontractors and services (data processors).

As we are a global company, we transfer personal data to countries outside the EEA. Legal basis for transfers is data processing agreements with the Standard Contractual Clauses for transfers, issued by the European Commission.

Further, all purchases with us from non-EEA countries will necessarily require export of personal data for us to be able to confirm orders and deliver goods. For these situations, the legal basis for transfer is GDPR art 49(1)(b), transfer necessary for the performance of a contract.

15. Updates to our Privacy Policy

We will update from time to time based on changes to legislation or legal practices as well as when we develop or modify our services. The date for our lates update is found at the very end of the Privacy Policy.

Last update: August 2023

Our Privacy Policy as of 25 May 2018 is available here: https://cdn.signatu.com/policies/active/204587308af5a6d7

Buy Only Genuine Stokke Products

Stokke’s unique quality products have caught the attention of counterfeiters worldwide. As we continue to grow successfully, the challenge of preventing fake Stokke products to reach the market increases.

We, at Stokke, love the thought that children all over the world are safe and grow with our products. However, the downside to the success of our products is that we are increasingly being copied and many consumers are fooled to buy false products. 

It’s about safety

We deal with counterfeit and false products every day.

Testing and analysis of fake Stokke products demonstrates that copies are of dangerously poor quality.

As a manufacturer of children’s products, Stokke works hard to maintain the highest and most rigorous standards for safety, non-toxic materials, quality and workmanship.

Our concern is that the counterfeit industry doesn’t have sufficient focus on quality and safety standards. Copied Stokke products may not be safe, even if they look and feel like the genuine thing.  Only the genuine Stokke product is guaranteed compliant with regulatory requirements.

It’s illegal

As many other well-known brands we have recognized that we need to protect our children, customers, our business and the integrity of our brand by rigorously combating the copy business. We consistently go after counterfeiters to stop their products.

Copying products is not only illegal; it also hurts both customers and our business. Stokke allocates huge resources every year towards the fight against counterfeiting. That money could have been spent on developing new, safe Stokke products.

You can help

Stokke is known for the superior product quality and unique design, always in the best interest of the child. Our mission is to make products that grow with your child and to keep your child safe from harm.

If you think you have discovered false Stokke products, we would very much appreciate you telling us by sending an email to cf@stokke.com

By fighting false products we keep our children safe and our business healthy.

Safety

Your best protection against counterfeit products is to purchase only from Authorized Stokke retailers.

Our warranty registration serves as your guarantee.

Stokke AS announces the recall of Stokke® Steps™ Bouncer and Stokke® Steps™ Newborn Set produced between February 2014 and 21 December 2018. Click here to find out more. 

Stokke AS announces product upgrade of of Stokke® Tripp Trapp™ Newborn Set produced between August 2018 and March 2019. Click here to find out more. 

September 2019

In December 2014 Stokke recalled the Stokke® Trailz™ chassis. At that time, a limited number of customers reported that the handle joint of Stokke® Trailz™ may break during use which could have potentially presented a fall hazard. No injuries regarding this issue have ever been reported.

The chassis were replaced during Winter 2014/2015. Since then, there have been no additional reports. In the event that you still have a Stokke® Trailz™ chassis from before December 2014 that has not been upgraded by Stokke, please contact your local retailer.

Please remember to register your Stokke® Trailz™ in our our extended warranty database at Stokke.com.

In addition to other benefits, this allows us to send important safety updates if necessary.